Support
One person reads this inbox. Tell us what you photographed and what came back, and we can usually tell you why.
Common questions
A scan came back with the wrong identification. What can I do?
Take another photo with the object filling more of the frame, against a plain background, in even daylight rather than overhead lighting. RelicLens separates the object from its background before analyzing it, so a busy background matters less than a soft or distant shot. If a piece has a mark, photograph the side that shows the most distinctive shape or decoration; the app reads form and surface, not lettering.
Why did my scan fail?
Identification runs on a server, so a scan needs a working internet connection. If the connection dropped mid-analysis, the report fails and your free report is not used up: the allowance is only consumed by a scan that succeeds.
How many reports do I get for free?
One full report, once. It is stored against the device rather than an account, so reinstalling the app does not reset it. Everything a report contains is in that free one; a subscription is what lets you run more of them.
How do I cancel my subscription?
Subscriptions are billed by Apple, not by us, and are cancelled in your Apple Account. On your device open Settings, tap your name, then Subscriptions, choose RelicLens and cancel. Access continues to the end of the period you have already paid for.
Can I get a refund?
Refunds are handled by Apple. Use Apple's Report a Problem page at reportaproblem.apple.com, or contact Apple Support. We cannot issue a refund for an App Store purchase ourselves, though we are happy to help you work out what went wrong.
I changed phones and my collection is gone.
Collections are stored on the device, not in an account, so they do not transfer. There is no sign-in and no cloud copy, which is also why nobody but you can see what you have scanned. Restoring an encrypted iPhone backup onto the new device brings the collection with it.
How do I restore a subscription on a new device?
Install the app, open the subscription screen and choose Restore Purchase. Your entitlement is tied to the Apple Account that bought it, so signing in with that account is what matters.
Can I export my collection?
Not currently. There is no export in any format, and no way to share an individual report. If that would be useful to you, write to us and say so; it helps us decide what to build next.
Is RelicLens a professional appraisal service?
No. It gives a reference value range and the comparable listings behind it, which is research rather than appraisal. For insurance, probate, estate division or auction consignment you need a written appraisal from a qualified appraiser, and no photo-based tool substitutes for one.